RETURN AND SHIPMENT POLICY
This Return & Shipments Policy ("Policy") governs the return request raised by the Buyer in
accordance with the terms of this Policy ("Return Request") and
the mechanism for resolution of disputes raised by the Seller in relation to the Return Requests.
Any capitalised terms used herein this Policy and not defined explicitly
The Users understand that Gigtgala (hereinafter referred to as 'we') is an
intermediary platform and shall only mediate the Return Request.
At GiftGala, we strive to provide you with exceptional custom-made products
that add a touch of uniqueness to your occasions. Please read our refund policy carefully:
1. Custom Order Products:
2. Damaged Goods:
- All our products are exclusively crafted based on your custom specifications.
- We regret to inform you that we do not offer refunds or accept returns for Custom Order Products
until unless you have not received product which is damaged or not working at the time of
delivery. So whenever you receive the product check it carefully, if found any damage or not
working issue immediately call to support on +91-9582554400 and shared pics and videos of
- If our team verifies that reported concerns are genuine we will provide you a replacement of
that product as soon as possible, generally in 3-4 business days
3. Defects, Shortage, or Damage on Delivery:
- In the unfortunate event that your Goods arrive damaged, it is crucial to notify both the
delivery agent and GiftGala support within 24 hours on +91-9582554400
- Please include photographic or video evidence of the damage and associated packaging to
- Failure to comply with this reporting requirement within the specified time frame will void the
4. Technical Problems:
- Buyers are required to inspect the Goods upon delivery.
- Any alleged defect, shortage in quantity, or damage must be reported in writing within 24 hours
- The Buyer shall provide an opportunity for GiftGala to inspect the Goods within a reasonable
time following delivery.
- For any technical issues, we encourage you to contact us promptly for assistance.
- Reporting Damages: Any damage or manufacturing problems should be reported at the time of parcel
Refund and Replacement Time frame: Refunds and replacements for eligible cases are generally
processed within 2-3 working days. Replacement options are also available for qualifying
In the case of payment failures, refunds will be processed automatically within 5-7 business days.
Free Regular Delivery:
- We offer complimentary regular delivery within Delhi/NCR.
- Delivery time for regular shipping is 1-2 business days.
- For those who need their gifts sooner(in 6 to 8 hours), we provide express delivery at an
additional cost of Rs 200.
- Opt for express delivery to get your customized products swiftly.
We value your satisfaction and are committed to addressing concerns promptly and efficiently. If you
have any questions or encounter issues, please reach out to our customer support. Thank you for
choosing GiftGala for your special occasions!