RETURN AND SHIPMENT POLICY

This Return & Shipments Policy ("Policy") governs the return request raised by the Buyer in accordance with the terms of this Policy ("Return Request") and the mechanism for resolution of disputes raised by the Seller in relation to the Return Requests.

Any capitalised terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the Terms of Use, as amended from time to time. The Users understand that Gigtgala (hereinafter referred to as 'we') is an intermediary platform and shall only mediate the Return Request.

At GiftGala, we strive to provide you with exceptional custom-made products that add a touch of uniqueness to your occasions. Please read our refund policy carefully:

1. Custom Order Products:

• All our products are exclusively crafted based on your custom specifications.
• We regret to inform you that we do not offer refunds or accept returns for Custom Order Products until unless you have not received product which is damaged or not working at the time of delivery. So whenever you receive the product check it carefully, if found any damage or not working issue immediately call to support on +91-9582554400 and shared pics and videos of product.
• If our team verifies that reported concerns are genuine we will provide you a replacement of that product as soon as possible, generally in 3-4 business days

2. Damaged Goods:

• In the unfortunate event that your Goods arrive damaged, it is crucial to notify both the delivery agent and GiftGala support within 24 hours on +91-9582554400
• Please include photographic or video evidence of the damage and associated packaging to facilitate verification.
• Failure to comply with this reporting requirement within the specified time frame will void the Seller's obligations.

3. Defects, Shortage, or Damage on Delivery:

• Buyers are required to inspect the Goods upon delivery.
• Any alleged defect, shortage in quantity, or damage must be reported in writing within 24 hours of delivery.
• The Buyer shall provide an opportunity for GiftGala to inspect the Goods within a reasonable time following delivery.

4. Technical Problems:

• For any technical issues, we encourage you to contact us promptly for assistance.

Additional Terms:

• Reporting Damages: Any damage or manufacturing problems should be reported at the time of parcel receipt.
• Refund and Replacement Time frame: Refunds and replacements for eligible cases are generally processed within 2-3 working days. Replacement options are also available for qualifying situations.

Payment Failures:

In the case of payment failures, refunds will be processed automatically within 5-7 business days.

Delivery Policy:

Free Regular Delivery:

• We offer complimentary regular delivery within Delhi/NCR.
• Delivery time for regular shipping is 1-2 business days.

Express Delivery:

• For those who need their gifts sooner(in 6 to 8 hours), we provide express delivery at an additional cost of Rs 200.
• Opt for express delivery to get your customized products swiftly.

We value your satisfaction and are committed to addressing concerns promptly and efficiently. If you have any questions or encounter issues, please reach out to our customer support. Thank you for choosing GiftGala for your special occasions!